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Getting Started
System Requirements Permalink Settings Download & Installation Compatible Themes Compatible Plugins
Course Builder
Basic Tab Curriculum Tab Additional Settings Tab AI Studio Course Builder
Quiz Builder
Quiz Creation Quiz Settings AI Studio Quiz Builder Quiz Export/Import
Quiz Question Types
Mark in the Image Range Pin Graph Puzzle True/False Multiple Choice Open Ended/Essay Fill in the Blanks Short Answer Matching Image Answering Ordering
Course Bundle
Frontend Course Bundle Creation Backend Course Bundle Creation
Student Learning Experience
Overview The Learning Interface Video & Reading Lessons Quizzes Assignments Live Classes Resources Q&A Announcements Reviews Gradebook Certificate Course Info Completing the Course Content Delivery Settings
Learner Dashboard
Overview Home Screen Courses Notes Discussions Calendar Account Menu & Profile Options Kids Mode
Instructor Dashboard
Overview Home Courses Announcements Quiz Attempts Assignments Discussions Live Classes Certificate Analytics The Statements Tab Instructor Notifications Panel Instructor Profile Menu & Account Settings
Native eCommerce
Overview Payments Methods Coupons Taxes Orders Checkout Subscriptions Membership Gift Course
Payment Gateways
Overview PayPal Stripe Paddle Authorize.net Paystack Mollie Klarna Alipay Razorpay 2Checkout Manual Payment
Admin Panel
Courses Categories Tags Students Instructors Announcement Q&A Quiz Attempts Tutor LMS Themes Addons Tools Tutor LMS Pro License
Tutor LMS Settings
General Course Monetization Design Advanced Legal Consents Gradebook Email Settings Notifications Authentication Certificate Accessibility Features License
Tutor LMS Addons
Content Drip Google Meet Integration Google Classroom Integration Enrollment Assignments H5P Email Social Login Course Attachments Course Prerequisites Course Preview Multi Instructors Reports Calendar Notifications Gradebook Certificate WPML Multilingual CMS BuddyPress Integration Elements Zoom Integration
Certificate Builder
Installation Prerequisites Templates Media Library Backdrops Layers Creating a Certificate Adding a Certificate to a Course Keyboard Shortcuts
Integrations
Integrations Overview WooCommerce WooCommerce Subscriptions Paid Memberships Pro Easy Digital Downloads Kadence Memberships Tutor LMS BunnyNet Integration Loco Translate
Elementor Integration
Getting Started Course Rating Course Title Course Author Course Level Course Social Share Course Categories Course Duration Course Total Enrolled Course Last Updated Course Status Course Thumbnail Course Price Course Enrolment Box Course Purchase Course Materials Course Requirements Course Tags Course Target Audience Course About Course Description Course Benefits Course Curriculum Course Instructors Course Content Course Reviews Course Carousel Course List Course Wishlist Bundle Title Bundle Thumbnail Bundle Categories Bundle Overview Bundle Tags Bundle Author Bundle Courses Bundle Benefits Elementor Templates for Tutor LMS Single Course Page
Divi Integration
Introduction Create a Divi Template for Tutor LMS Course Course About Course Author Course Benefits Course Carousel Course Categories Course Content Course Curriculum Course Duration Course Enrollment Course Instructor Course Last Update Course Level Course List Course Materials Course Price Course Purchase Course Rating Course Requirement Course Reviews Course Share Course Status Course Tags Course Target Audience Course Thumbnail Course Title Course Total Enrollment Course Wishlist
Oxygen Builder Integration
Overview Getting Started Single Course Template Single Quiz Template Single Lesson Template Single Assignment Template Single Course Elements Dashboard Text Field Archive & Course List Archive Categories Tutor LMS Pages
Tutorials
Frontend Course Creation Enabling Q&A Translating Tutor LMS Instructor Signup Student Signup Guest Purchase Importing Demo Data Images in Questions List of Tutor LMS Email Placeholders Using CartFlows Landing Page With Tutor LMS & WooCommerce Regenerate Pages How to Create reCAPTCHA Keys Edit Lessons With Page Builder Custom Notification Email Change Primary/Main Author of a Course Give Feedback as an Instructor Editing Instructor Profile using Frontend Dashboard Limit one course per user Installing Tutor LMS Beta Version How to add Video Captions Generate Login Page Get YouTube API Key How to Get Google Client ID How to Get a Facebook App ID How to Get Twitter API Key How to Migrate From Zoom JWT App to Server-To-Server OAuth App Make Sidebar Sticky for Course Details Page How to Approve and Manage Course Reviews in Tutor LMS How to Add Math Equations in Tutor LMS using LaTex How to Sell Bundle Course as a Subscription How to Embed PDF Documents in Tutor LMS Lessons How to Make Passing a Quiz Mandatory to Access Next Course Content How to Import and Export Tutor LMS Courses
Migration
WooCommerce to Tutor LMS Native eCommerce Migration LearnDash to Tutor LMS Migration LifterLMS to Tutor LMS Migration LearnPress to Tutor LMS Migration
Tutor LMS Shortcodes
Shortcodes
Advanced Customization
Override Tutor LMS Templates Editing The Tutor Dashboard Editing or Adding More Course Levels Auto-approving Tutor LMS Instructors Add a Custom Field on Registration Disable WP Cron for Mailing
Troubleshooting
General Order not completed 404 Error Certificate Emails not sent Nonce Doesn’t Match / Undefined Problem Can not create quiz options Yoast/RankMath Issue (Broken Dashboard)
Developer Guides
Action Hook Filter Hooks Introduction to REST API REST API: Tutor LMS (Free) REST APIs for Tutor LMS Pro Custom Payment Gateways Register Custom Fields in Tutor LMS Course Builder
Getting Started
System Requirements Permalink Settings Download & Installation Compatible Themes Compatible Plugins
Course Builder
Basic Tab Curriculum Tab Additional Settings Tab AI Studio Course Builder
Quiz Builder
Quiz Creation Quiz Settings AI Studio Quiz Builder Quiz Export/Import
Quiz Question Types
Mark in the Image Range Pin Graph Puzzle True/False Multiple Choice Open Ended/Essay Fill in the Blanks Short Answer Matching Image Answering Ordering
Course Bundle
Frontend Course Bundle Creation Backend Course Bundle Creation
Student Learning Experience
Overview The Learning Interface Video & Reading Lessons Quizzes Assignments Live Classes Resources Q&A Announcements Reviews Gradebook Certificate Course Info Completing the Course Content Delivery Settings
Learner Dashboard
Overview Home Screen Courses Notes Discussions Calendar Account Menu & Profile Options Kids Mode
Instructor Dashboard
Overview Home Courses Announcements Quiz Attempts Assignments Discussions Live Classes Certificate Analytics The Statements Tab Instructor Notifications Panel Instructor Profile Menu & Account Settings
Native eCommerce
Overview Payments Methods Coupons Taxes Orders Checkout Subscriptions Membership Gift Course
Payment Gateways
Overview PayPal Stripe Paddle Authorize.net Paystack Mollie Klarna Alipay Razorpay 2Checkout Manual Payment
Admin Panel
Courses Categories Tags Students Instructors Announcement Q&A Quiz Attempts Tutor LMS Themes Addons Tools Tutor LMS Pro License
Tutor LMS Settings
General Course Monetization Design Advanced Legal Consents Gradebook Email Settings Notifications Authentication Certificate Accessibility Features License
Tutor LMS Addons
Content Drip Google Meet Integration Google Classroom Integration Enrollment Assignments H5P Email Social Login Course Attachments Course Prerequisites Course Preview Multi Instructors Reports Calendar Notifications Gradebook Certificate WPML Multilingual CMS BuddyPress Integration Elements Zoom Integration
Certificate Builder
Installation Prerequisites Templates Media Library Backdrops Layers Creating a Certificate Adding a Certificate to a Course Keyboard Shortcuts
Integrations
Integrations Overview WooCommerce WooCommerce Subscriptions Paid Memberships Pro Easy Digital Downloads Kadence Memberships Tutor LMS BunnyNet Integration Loco Translate
Elementor Integration
Getting Started Course Rating Course Title Course Author Course Level Course Social Share Course Categories Course Duration Course Total Enrolled Course Last Updated Course Status Course Thumbnail Course Price Course Enrolment Box Course Purchase Course Materials Course Requirements Course Tags Course Target Audience Course About Course Description Course Benefits Course Curriculum Course Instructors Course Content Course Reviews Course Carousel Course List Course Wishlist Bundle Title Bundle Thumbnail Bundle Categories Bundle Overview Bundle Tags Bundle Author Bundle Courses Bundle Benefits Elementor Templates for Tutor LMS Single Course Page
Divi Integration
Introduction Create a Divi Template for Tutor LMS Course Course About Course Author Course Benefits Course Carousel Course Categories Course Content Course Curriculum Course Duration Course Enrollment Course Instructor Course Last Update Course Level Course List Course Materials Course Price Course Purchase Course Rating Course Requirement Course Reviews Course Share Course Status Course Tags Course Target Audience Course Thumbnail Course Title Course Total Enrollment Course Wishlist
Oxygen Builder Integration
Overview Getting Started Single Course Template Single Quiz Template Single Lesson Template Single Assignment Template Single Course Elements Dashboard Text Field Archive & Course List Archive Categories Tutor LMS Pages
Tutorials
Frontend Course Creation Enabling Q&A Translating Tutor LMS Instructor Signup Student Signup Guest Purchase Importing Demo Data Images in Questions List of Tutor LMS Email Placeholders Using CartFlows Landing Page With Tutor LMS & WooCommerce Regenerate Pages How to Create reCAPTCHA Keys Edit Lessons With Page Builder Custom Notification Email Change Primary/Main Author of a Course Give Feedback as an Instructor Editing Instructor Profile using Frontend Dashboard Limit one course per user Installing Tutor LMS Beta Version How to add Video Captions Generate Login Page Get YouTube API Key How to Get Google Client ID How to Get a Facebook App ID How to Get Twitter API Key How to Migrate From Zoom JWT App to Server-To-Server OAuth App Make Sidebar Sticky for Course Details Page How to Approve and Manage Course Reviews in Tutor LMS How to Add Math Equations in Tutor LMS using LaTex How to Sell Bundle Course as a Subscription How to Embed PDF Documents in Tutor LMS Lessons How to Make Passing a Quiz Mandatory to Access Next Course Content How to Import and Export Tutor LMS Courses
Migration
WooCommerce to Tutor LMS Native eCommerce Migration LearnDash to Tutor LMS Migration LifterLMS to Tutor LMS Migration LearnPress to Tutor LMS Migration
Tutor LMS Shortcodes
Shortcodes
Advanced Customization
Override Tutor LMS Templates Editing The Tutor Dashboard Editing or Adding More Course Levels Auto-approving Tutor LMS Instructors Add a Custom Field on Registration Disable WP Cron for Mailing
Troubleshooting
General Order not completed 404 Error Certificate Emails not sent Nonce Doesn’t Match / Undefined Problem Can not create quiz options Yoast/RankMath Issue (Broken Dashboard)
Developer Guides
Action Hook Filter Hooks Introduction to REST API REST API: Tutor LMS (Free) REST APIs for Tutor LMS Pro Custom Payment Gateways Register Custom Fields in Tutor LMS Course Builder

Order not completed

Order not completed

If the orders are not completing automatically. There could be two reasons

  1. You did not select Virtual while creating the product.
  2. WooCommerce is not receiving a response from the payment processor.

If the plugin is not receiving the expected response that the payment is completed, then the order status will not be updated.

Please consult your payment service provider if they support the eCommerce plugin you are using.

In the case of an online bank transfer, the same process is also expected. If the bank does not provide a response after completing the payment back to your site, then the order will not be marked complete automatically.

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